Q: Can I use Steam wallet funds to open cases on this site?

A:Steam Money are not appropriate on this site. You should fill up the balance on Skinsvip directly.

Q: I have filled up the balance but money didn’t get transferred to my profile. What should I do?

A:Your payment might be delayed for 5-10 minutes. If money didn`t get transferred within an hour, please contact the support.

Q: Before opening Cases

A:Be sure to check if you are able to trade on Steam, otherwise our robot will not be able to send you your items. Open your inventory, make sure there is no trade ban and it is at least 7 days after the password had been changed.

 Q: How does Upgrade work?

A:Select one or more skins from your inventory on the left to upgrade them and receive the more expensive one.

Pick a desired skin on the right browsing the suggested ones or using sorting. Then click the UPGRADE button.

Successful upgrade’s chance depends on the output-input ratio and varies from 1 to 85%. The less difference between the price of your skins and the price of the desired skin, the more probability of upgrade success.

 Q: How BATTLES work?

1.Create the battle game with needed settings and cases

2.The battle starts when all players are connected

3.The user with the most expensive sum of items from cases is the winner and takes all items

4.If the sum is equal the winner will be chosen randomly

 Q:Protect yourself from scams

A:Everyone pretending to be “administrator”, “moderator” or “trade bot” of Skinsvip is a scammer - we will never send you screenshots of our control panel or add you on Steam for purposes of trading your items. We will never send you any files.

 Q: I have opened the case, how can I withdraw my item?

A:Go to your profile and click the "Send" button on the item of your interest, once the trade offer is ready click "Get" button which will redirect you directly to the trade on Steam.

 Q: Partner

A:Do you have any channel? Do you have many friends who want to play with SKINSVIP? Then you can be our partner. Contact us at-partner@skinsvip.com or message us directly on the website.